Refund Policy

We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may exchange it for the same item, or a full refund. Understandably, personalized items cannot be accepted for refunds, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt. 

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates, and names carefully
. You are welcome to email us at [email protected] if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production. 

NOTE: also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

Refund process:

Refunds can only be approved for the following reasons:

  • Errors on the design/image print
  • Typos/errors on the text print
  • Item was delivered broken by the carrier

If you experience any of these issues please take a photo of your item and send it to us via email at [email protected] A customer service agent will get back to you in the next 24 business hours and offer to exchange your item for a new one, free of charge.

If you do not agree to this and would prefer a refund, it will be credited to your original payment method in the next 48 business hours after receiving your request.